FAQ

LUNA Sandals Splash Logo

Returns/Exchanges


What are your transit times for shipping?

Transit times for regular Purolator ground shipping:

British Columbia: 2 Business Days
Alberta: 1 Business Day
Saskatchewan: 2 Business Days
Manitoba: 2 Business Days
Ontario: 3 Business Days
Quebec: 4 Business Days
Newfoundland: 5 Business Days
New Brunswick: 5 Business Days
Nova Scotia: 5 Business Days
Prince Edward Island: 5 Business Days
Yukon: 3 Business Days
Northwest Territories: 5 Business Days
Nunavut: 6 Business Days

Transit times for Purolator express shipping:

British Columbia: 1 Business Day
Alberta: 1 Business Day
Saskatchewan: 1 Business Day
Manitoba: 1 Business Day
Ontario: 1 Business Day
Quebec: 1 Business Day
Newfoundland: 1 Business Day
New Brunswick: 1 Business Day
Nova Scotia: 1 Business Day
Prince Edward Island: 1 Business Day
Yukon: 1 Business Day
Northwest Territories: 1 Business Day
Nunavut: 1 Business Day

* Please allow one additional business day for rural areas.
** Times may vary depending on weather conditions.

What is your refund policy?

Return/Exchange Policy: You have 30 days to decide if your LUNAs are the right fit. If you need to return your LUNAs for an exchange or refund, be sure you are returning clean, only-worn-indoors-for-testings, like-new sandals. At our discretion, if the sandals show signs of wear preventing us from re-selling as new, we may charge up to 50% for a restocking fee. Heavily used sandals will not be accepted.

Call or email us anytime for help determining fit or sizing issues. We are here to help. All returns must be made at the customer’s shipping expense. When you send your sandals back to us, be sure to include a note stating your name, order number, and reason for return and we'll take care of your refund. For exchanges, just let us know which size you need and we'll take care of the rest.

Our return address: ROCK GEAR DISTRIBUTION 13101 20th Avenue, Blairmore, AB T0K 0E0

LUNA is not responsible for items lost in transit.

How do I exchange my sandals for a different size/model?

The easiest and fastest way to exchange your sandals is to order a new pair online and send your original sandals back to us with a note stating your name, order number, and request for a refund. Once we receive your sandals, we'll process your refund and contact you to let you know we did so. This gets your new order into our system more quickly, which means you'll get your new sandals sooner!


Sandal Info


I'm new to barefoot/minimalist running. Do you have any advice or tips?

Check out this link to Barefoot Ted's "Introduction to Barefoot Running" - it is short and sweet.

Should I get a Pittards leather footbed or the MGT (Monkey Grip Technology) footbed?

The MGT footbed is non-slip rubber and is our best solution for non-slip in wet conditions. For a bit of extra comfort, foot molding ability, and odor/wetness absorption the Pittards of England goat leather specially tanned for outdoor use is the way to go.

How do the different laces compare?

Most people prefer our Performance Laces with a secure non elastic heel strap and a comfortable, thin, tubular webbing between the toes and tech straps. 

Our next most popular laces are Lifestyle Laces (Formerly known as ATS (All Terrain Strapping)) with an elasticized-leather heel strap, that is easy-slip-on-and-off-able with a comfortable, thin, tubular webbing between the toes and tech straps. Lifestyle laces are good for casual use.

How long do the sandals last?

We expect all our sandals to last at least 500 miles. Variables like terrain, sandal model, and how you run/walk/move can affect the life of your LUNAs. Lifestyle, Performance, Elasticized and traditional laces can be replaced without having to buy a whole new pair of sandals.

Are LUNA Sandals just for running?

While LUNA's have been used to run (and win!) many races, from 5k's to ultra marathons, we like to think of them as more of an adventure sandal (#adventuresandals) -- footwear in which you can run, walk, hike, play and adventure your way through life.

Tips & Troubleshooting



How do I clean my LUNAs?

Any sandals with MGT (Monkey Grip Technology) footbeds can be washed by hand with soap and warm water. Anti-Odor sprays can also be found online or at your local fabric store. Rank Away™ Odor Eliminator works pretty darn well. Another unique way of cleaning MGT is using a couple "denture cleaning" tablets in a plastic bag filled with water. Sandals with our Pittards of England goat leather specially tanned for outdoor use are fairly water resistant, but we don't recommend washing with soap and water. Instead, try a damp cloth or leather cleaner. Check your local leather or fabric store for other leather cleaning solutions. Things NOT to do with your sandals: leave them in a hot car; leave them in the sun for extended periods of time; put them in the washing machine; wash them with bleach; leave your dog alone with them (mutts love laces!)

I'm having trouble adjusting my Lifestyle/Performance laces. Any advice?

The Lifestyle laces may require a few tweaks and adjustments over the course of your first few runs or walks. Don’t worry! Once you find the sweet spot, they feel like buttah.

Here’s how to adjust your Lifestyle laces - Make sure that you adjust your laces when they are OFF your foot!!

  • Much like the straps on a backpack, the edge of the buckle can be lifted to loosen your laces while the loose end of the lace can be pulled to tighten.
  • The buckle can also be slid up and down the strap coming through the toe hole for extra comfort.
  • If the heel strap is not secure, remove slack from the heel by pulling extra lace through the the ankle holes. Tighten the buckle to remove the extra slack created by tightening the heel strap.

More of a visual learner? Check out our YouTube Channel for these tips in video form.

How do I tie my traditional laces?

There are an infinite number of ways to tie traditional laces. Check out some of our favorite traditional lace tying methods on the LUNA YouTube Channel.

How to I tie LUNA Origen with Leather Laces?

 

Sizing


How are LUNAs supposed to fit?

Follow our size chart to find our personal sizing recommendation based on the length of your feet. We generally prefer a close fit here at LUNA, but really there is no "right" size. Sizing is mostly a matter of preference; some people prefer a toes over edge fit, others prefer a little more wiggle room. Check out our Fan Photos on Facebook to see how other LUNA Monkeys prefer their fit.

Do LUNAs follow standard sizing?

Not always! Check out our size chart for precision sizing help and printable templates of each size.

I normally wear a size 10.5 and your sized chart suggests I get a size 9! What gives?

Because LUNAs are open ­air sandals, your feet can cover much more of the sandal’s surface without bumping into any upper material (i.e. the parts of a shoe that cover the toes, the top of the foot, etc). This often leads to relatively smaller sizes. Print out templates from our size chart it's the only way to be 100% sure before ordering.

Do you carry women’s sizes?

Our sandals are unisex. A men’s size 6 is a women’s 8, a men’s 6.5 is a women’s 8.5, and so on.

Shipping


Do you ship internationally? How much does it cost?

No. We only ship within Canada.

I need my sandals soon! Can I have my order rushed?

We try our best to accommodate rush orders on an individual basis. Contact us at info@lunasandals.ca  and we’ll do our best to get your order out ASAP.

Do you ship to PO Boxes and/or military APO/FPO addresses?

Yup! Enter your address info at checkout and we'll take care of the rest.

Can I track my order once it’s shipped?

Yes, we’ll send you a shipping confirmation email with a tracking link once your order is shipped.

What if my package gets lost in transit?

LUNA is not responsible for lost/stolen packages.

I need to change my order (shipping address, sandal model, etc). Help!

Any informational changes can be made as long as your sandals haven’t shipped out yet. However, if you need to change the actual product you ordered, please send your request ASAP. We start working on your order right away!

 


Ambassadorship Program


Who can apply?

Authentic, inspirational individuals that are excited to promote the LUNA brand and the values we stand for. These self-experimenters will represent LUNA as unique role-models and spokespeople providing product insight on a grassroots level.

When can I apply?

You can submit applications at any time.

How long does the LUNA Ambassador program last?

All ambassadorships are valid for 1 year from acceptance.

If I am already a LUNA ambassador, do I have to reapply each year?

All ambassadors that would like to extend their ambassadorship through the next calendar year are required to reapply.

How will I know if I am selected to be an ambassador?

You'll be notified within 30 days.

Please keep in mind, we receive a high number of applications. Although we see all LUNAtics as valuable parts of our tribe, we will only be able to offer ambassadorships to a small number of applicants.